Dear Adrian, Thank you for providing a first class service, from the moment we entered the store, to the home delivery. It was a great experience to do business with you and we'll be glad to refer your store to everybody.

 

Ron, again many thanks for the time spent with us during our visit. We believe that we have purchased a first class sofa set and can't wait to see your product installed in our home.

Hi Irene, Thanks again for all the trouble that you have been through for me. I am so impressed with the service that I received that I am telling all my friends at the hospital about Choice. A couple of nurses are going up on the week-end to find something...thanks again

Hi Irene, Thanks again for all the trouble that you have been through for me. I am so impressed with the service that I received that I am telling all my friends at the hospital about Choice. A couple of nurses are going up on the week-end to find something...thanks again

Thanks Irene, the chairs arrived this week and they are beautiful, just as I'd hoped. Many thanks for your assistance and for taking care of the details. We are very pleased. Best wishes,

Just wanted to drop a quick line to say thank you for the great service & the amazing sofa!... not only does the white leather sofa set looks great in my new condo but the quality is amazing! Not to mention the great service by the delivery men! Thanks again for all your help,

I wanted to drop you a note in order to express my thanks for helping me purchase the beautiful leather sofas for my office. I have already received compliments on the furniture and have been asked where they were purchased. The manner in which you dealt with me was alsays courteous and professional. Thanks very much.

 

Ron, Thank you for your help and patience in deciding on our new furniture. We Love it!

 

Dear Mr. Mackie, The leather sofas and glass-top tables we bought from Choice, with your superb help, are all just beautiful now that they are at home. The quality of everything has proven to be very good and the customer services, including the delivery, were absolutely outstanding. The knowledgeable patient assistance you provided with the 5 major pieces we purchased was just wonderful. And the delivery men diserve a special thanks for moving, carrying, unwrapping and setting everything up on schedule with a smile.

 

Ron, As I told you earlier, you are great at what you do! Thank you for helping us find a beautiful leather sofa and for taking our situation into account. We look forward to doing business with you again in the future. In the meantime, if you every need a lawyer give me a call (I'll be admitted to the Bar in 2003).

I wanted to write a quick note to express my appreciation for the job you and your team (Margaret, Adam and Jack) did for us. Our family is so pleased with the beautiful couches that we purchased. From start to finish, our experience at Choice Leather was wonderful. Thank you for you sales advice. Thank you to Margaret for her patience and assistance in arranging delivery. Thank you to Adam and Jack for squeezing our gorgeous furniture into our home! All of you were so pleasant to deal with -- it was a great experience.

It was a pleasure doing my first business venture with you. Thank you!

Dear Ron, Many thanks for the outstanding service and the provision of two leather chairs for my office (Dona keeps trying to move them into the living room!) The chairs become more comfortable by the day -- Thanks again!

 

Dear Tom, The chair is a lovely addition to our family room and we have received many compliments about the style and function. Thanks again!

Dear Ron, I would like to tip my hat to you as a consummate professional and an all-around good guy. As a sales person myself, I know that sometimes people just walk into a decision to buy, do the deed, give your name and number to a few friends and relatives and you don't see them again until they need something else. Other sales are, shall we say, are more challenging. In our case, when I phoned that I was coming with my 89-year-old mother and that I was not in good health, you kindly moved the items you thought would be most appealing to me to the front of the store. When Thomas came in you carefully explained the construction of furniture and grades of leather to him so he was totally comfortable dealing with you. You patiently allowed each of us, separately and together, to sit in every chair and sofa on display. When we compared colours and styles and changed our minds, how many times, while sorting out between ourselves what would be most appropriate, you encouraged us to do what we must so that in the end both of us were completely happy with our selection. You even arranged to have one manufacturer use some leather from another manufacturer so that the piping on a chair would totally match the rest of the furniture. You allowed your next-door neighbour to deliver a rug we bought in your van along with the rest of the living-room. After delivery, when a few concerns were addressed, you took care of them promptly, carefully, and in one instance, well beyond the call of duty, so that they just melted away. Thanks to your good humour, patience, careful attention to detail and then more patience, what could have been the purchase from hell, turned into a truly pleasant experience with a final result that simply could not be beat anywhere at any price. Thanks Ron.

 

Dear Ron: I just wanted to send a quick note thanking you and the employees at Choice Leather Furniture (especially Margaret) for your prompt service and quality furniture. Everyone who sees the furniture loves it. I hope it translates to more business for you and Choice Leather. Again, thank you.

Dear Tom, Just a few words to let you know how empressed we were with the customer service we received from your employees. They made sure everything was being done to meet our delivery deadline. Their hard work and professionalism did not go unnoted. As for the furniture, we are very pleased with it and know we will get many years of enjoyment our of it. Again, thank you

There is truth in advertising, after all. CHOICE - IS OUR CHOICE! August 4, 1999 3:00 P.M. - We selected a nice cool blue leather sofa, made initial arrangements for payment and delivery, and left the store quite pleased. 6:00 P.M. - We phoned to confirm our order and requested fast delivery. 11:00 A.M. the following day - We were sitting on the new leather sofa - in our own home. As customers, we are quite discriminating when it comes to being at the receiving end of customer service. We know good customer service when we see one. We expect no less than the best. We expect excellence when it comes to quality. We expect product information when we ask for it. We expect our money's worth from the momment we enter the store to the time the product gets to our home. And happily, for us, Choice delivered! Ron Mackey did a good job. So did Craig and his assistant who ensured that the sofa was delivered to our home without a scratch - in record time. We started telling our friends about it. From satisfied customers,

Dear Tom, Ron and Adrian, We would both like to thank you for your hard work in getting our couch through our door. We did not think Adrian would manage but he did. We were very impressed with your commitment to customer service and your offer to help us move our couch when we buy our new house. We will recommend your store to all our friends. Thank you and good luck in your new location.

Dear Margaret & Choice Leather, After having our new furniture for 3 months now we are thrilled as to how it has endured our 2 children (one is only 2 1/2!) and our daily use. Your advice as to care has been most useful. We also would like to thank you for your great service and attention. It has been a pleasure dealing with you.